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Policy
• As the Refund Table can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the College with regards to the % of refunds as stated in the Refund Table (Schedule D of the Student Contract).
• Schedule D – Refund Table:
Procedure
• To request a refund, students must submit the Refund Request Form to the Student Services/Admin Department and will be acknowledged by the staff who received it. After that, it will be passed to HR/Finance Department for processing.
• Eligible students who are withdrawing from a course will have their refund processed by the HR/Finance Department.
• All necessary supporting documents must be submitted along with the Refund Request Form. The reason for the refund must be clearly stated on the form.
• The Student Services/Admin Department will acknowledge receipt of the request within 2 working days and verify the student’s contract to determine if a refund is applicable.
• The HR/Finance Department will calculate the refund amount based on the refund policy in the student contract and indicate it on the form.
• Approval from the Management is required before issuing the refund amount.
• The Management’s approval will be documented on the Refund Request Form.
• Once approved, the HR/Finance Department will issue the refund according to the student’s preferred method.
• The Student Services/Admin Department will inform the student of the refund status and instructions for collecting the payment if approved.
• The Student Services/Admin Department will explain to the student how the refund amount was calculated during the collection process.
• The student will acknowledge receipt of the refund amount and the explanation of the calculation on the Refund Request Form.
• For any Refund, the College would need to obtain the student’s parent / legal guardian’s written consent if they are under 18 years of age.
• HR/Finance Department and Student Services/Admin Department would need to take note of the maximum processing time for Refund, including informing students of the final outcome must be within 7 working days.
